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Upon requesting via email, we provide customers with all the information they require. In order to request this information, the following terms apply
New Customers, First Time Order
New customers must wait 30 to 90 days after their purchase for security purposes.
Old Customers, 2+ Orders
If your first order with us was placed over 90 days ago, then you can receive any additional information immediately upon request after receiving your account information.
Please note, during the waiting period, you will still be able to play the game fully, and our 10 year term guarantee policy still applies.
If you need even more information than provided, then we may not be able to provide this depending on what you require. If for example you require the full contact information of the original owner on the account, we will not be able to provide this without a civil subpoena due to our privacy policy. Other request for information can be voided depending on the specific information you require.
Do I get the Secret Question Answer with my account purchase? Do I get information such as email, first and last name, registration codes, etc. after I order?
Article Details
Last Updated
29th of January, 2010
