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There were 29 articles found in this category:

  1. questionHow can I contact customer service?
    Live Chat: Virtual Agent Communicate with our virtual support agent for general support related questions. Live Chat: Real Time Agent Communicate via live chat with an american support agent. E-Mail Fill out our form, and communicate directly with an american support agent. ...
  2. questionWhy am I required to pay when I have a gift code?
    We require this because of the following We need to verify you are the authorized individual who we provided the gift certificate to. We need to register an order number for you so you can track your order. Even if your gift certificate exceeds the actual account, you are required to pay at l ...
  3. questionMy phone number does not work when checking out? How can I fix this?
    If you are having problems entering your phone number when attempting to purchase an account, please use 111-111-1111 as your phone number. When your order has been completed, please e-mail customer service your actual phone number.
  4. questionI am unable to insert my phone number when checking out. How can I fix this?
    If you are having problems entering your phone number when attempting to purchase an account, please use 111-111-1111 as your phone number. When your order has been completed, please e-mail customer service your actual phone number.
  5. questionIt will not let me reactivate my FFXI Account. How can I fix this?
    Final Fantasy XI has two different versions of PlayOnline. Version 1 is based in the North America, and Version 2 is based in Europe. If you try to access an account based on a different Version of FFXI, you will not be able to access the membership area. You may have a problem trying to login ...
  6. questionPlayOnline will not let me reactivate this account. How can I fix this?
    Final Fantasy XI has two different versions of PlayOnline. Version 1 is based in the North America, and Version 2 is based in Europe. If you try to access an account based on a different Version of FFXI, you will not be able to access the membership area. You may have a problem trying to login ...
  7. questionMy FFXI account will not let purchase a new content ID. How can I fix this?
    If you are unable to purchase a new content ID, please contact customer support, and provide the current password so we can login and view the error in order to resolve the issue.
  8. questionThere are no World of Warcraft Accounts attached to the account you just delivered.
    Please contact customer support immediately so we can investigate and resolve this issue.
  9. questionMy order is being declined, what can I do?
    If you are having problems checking out, we strongly recommend the following Try a different credit card Pay with an alternative payment method If you are still having problems, please e-mail customer support for immediate assistance.
  10. questionI am having problems checking out. How can I fix this?
    If you are having problems checking out, we strongly recommend the following Try a different credit card Pay with an alternative payment method If you are still having problems, please e-mail customer support for immediate assistance.
  11. questionI am having problems checking out with PayPal. How can I fix this?
    How To Resolve PayPal Error If you are trying to checkout with PayPal, and are receiving the error below, this is due to an error with the PayPal checkout option. You may however attempt to resolve this issue by Try checking out with a different web browser such as Internet Explorer, Google Ch ...
  12. questionI am having a problem accessing my account, what do I do?
    Please e-mail customer support if you are having problems accessing your account.
  13. questionMoneyBookers is requiring extra verification in order to process my order. What do I do?
    If your order has not been processed with MoneyBookers, this is likely due to that they are verifying if you are the actual account or credit card holder. This is standard procedure by all merchant companies worldwide now including PayPal, Google Checkout, MoneyBookers, Click and Buy, and all ou ...
  14. questionI cannot locate the character I just bought, how can I fix this?
    Please check all servers when buying a WOW Account for your character as it may have been transferred to a new server. If you are still experiencing problems, please e-mail support.
  15. questionHow can remove the character from the shopping cart.
    Please click on the details page of the character and push the "Remove From Cart" button at the top right on the page.
  16. questionI am having problems using my gift code. How can I fix this?
    If you are experiencing problems with your coupon code, this maybe due to one of the following reasons below. If the issues below do not resolve your issue, please e-mail customer service. Your coupon may have expired. If you haven't used your gift certificate in a long time, it may have al ...
  17. questionI receive an incorrect or incomplete information error when accessing the FFXI membership
    Final Fantasy XI has two different versions of PlayOnline. Version 1 is based in the North America, and Version 2 is based in Europe. If you try to access an account based on a different Version of FFXI, you will not be able to access the membership area. You may have a problem trying to login ...
  18. questionI cannot activate my FFXI Account. How can I fix this?
    Final Fantasy XI has two different versions of PlayOnline. Version 1 is based in the North America, and Version 2 is based in Europe. If you try to access an account based on a different Version of FFXI, you will not be able to access the membership area. You may have a problem trying to login ...
  19. questionI received an UCS-5000 error when trying to access the membership area in FFXI. How can I fix this?
    Final Fantasy XI has two different versions of PlayOnline. Version 1 is based in the North America, and Version 2 is based in Europe. If you try to access an account based on a different Version of FFXI, you will not be able to access the membership area. You may have a problem trying to login ...
  20. questionI cannot access my membership, add my credit card, or subscribe to FFXI
    Final Fantasy XI has two different versions of PlayOnline. Version 1 is based in the North America, and Version 2 is based in Europe. If you try to access an account based on a different Version of FFXI, you will not be able to access the membership area. You may have a problem trying to login ...
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