Can I get a refund because I selected the wrong payment method?
Once you have realized that you selected the wrong payment gateway, you can click on the Back button and return to the payment selection page, provided that you have not already clicked on 'Confirm Order'. If you have already clicked on confirm order. Contact our customer support to ensure that ...
- Why can't I just receive a refund on my purchased account?
The reason we cannot offer a refund on some cases is due to the risk involved in accepting merchandise back after it's been used as we then would be unable to resell it to our other customers. You may however resell the product by using the "sell account" link found on our website.
- If the character is missing equipment or currency, can I receive a refund?
No. We will replace whatever is missing off the account. Please note, we take a screenshot of what is on the account before we list it for sale.
- If the account doesn't match the description, can I receive a refund?
No. We will replace whatever is missing off the account. Please note, we take a screenshot of what is on the account before we list it for sale.
- How long does it take for a refund to return to my account?
All refunds take around 1 to 10 business days depending on your bank, merchant, or credit card company. Please remain patient during this process.
- If I don't like my account, can I get a refund?
All sales are final once you order an account. Once you receive the account information for an account purchase, it belongs to you. Not liking the account is not basis for a refund, however you are welcome to sell it back to us. We do our best to provide all character/account information and det ...
- What is your return policy?
Any non-delivered order is applicable for a refund upon request of the purchaser. If any order fails order verification, a complete refund will be issued to the buyer within 24 hours. After order delivery there are absolutely no refunds. The delivered product is guaranteed to be exactly as descr ...
- Once I order a made4play order, can I cancel it?
No. All sales are final once you order. The reason being is we are paying our employees to build an account for you, and if you cancel it, the account is worthless to us. If we cannot deliver an account to you, that is the time you can cancel an order.
