Can you explain why I cannot get my account immediately after ordering?
Delivery speeds are usually random with us depending on the type of order you place. The reason is we use an advanced delivery system that actually handles the entire process of checking, verifying, and then logging into the game and verifying the characters are ready to go.
- Can you deliver my account to a different e-mail address?
We will only email your payment email address for all communications and deliveries. If you would like to add an additional Email Address aside from the Email Address you used to pay for your order, you will need to email us that email address together with your Photo ID verification Email. Plea ...
- It still says my order is delivered, but I have not received it. How can I fix this?
Please make sure you check SPAM folder as a good 20% of deliveries end up in SPAM especially with YAHOO, COMCAST, and a few other email servers.
- Do you change the password or does the original owner have it before delivering an account?
All passwords provided upon delivery were changed by us upon purchasing the account from the previous owner. The new password is what you will receive, not the previous password the original owner had.
- My order is marked delivered, but I did not receive anything?
Purchasing Accounts The reason for this is due to one of the following Your order is in queue to your mail server, and is in process of being delivered. You received an exchange offer Your order was already delivered, please check all your e-mail addresses, spam, and junk folders. Se ...
- Do I need to add my own billing or credit card information to the account after I received it?
Yes. This is required. If you do not add your own billing to the account, then we are required to inform the previous billing cardholder to contact the game developers and terminate any billing from this account, and refund all charges made to this account. This could cause an interruption ...
- Why can't I have the instant delivery? Why do I have to wait for my order?
We must wait to process delivery until Paypal, and our other merchants have completed a Payment Review for some potentially high risk transactions. We will email the customer and deliver the item online when the payment is released. The whole review process may takes 24 hours. You may contact ...
- How long does it take for a purchase to be delivered?
Orders can take anywhere between a few minutes to 72 hours to deliver. Most orders are delivered within 60 minutes after your order if our system can verify the information is ready to go, and issue delivery automatically. The entire process comes down to verification. When you place an order, g ...
- Will I receive a shipment when I order with you?
No. All services we provide are delivered by e-mail. Unless requested, we do not ship items out.
- How do I receive my account information?
All information is delivered by e-mail to your billing e-mail address.
- What is the buying process for an account?
After you place your order, please wait for an agent to contact you by e-mail. If an agent does not contact you within 1 to 48 hours, you are all set, and delivery will be made shortly. If an agent does e-mail you requesting more information, then you must complete any requests made by our ...
- Do your accounts you sell come subscribed, and ready to go?
No. You are required to update the account with your billing information in order to play the account. We do not actively subscribe our accounts before we deliver them.
- Do you work on weekends?
Yes. Our operations are available and open 24/7 except for major holidays.
- Can I be under the age of 18, and still purchase from you?
No. All individuals who place an order with our company must be over the age of 18.
- How are orders delivered?
All deliveries are made via email as all of our products are digital.
- Can I transfer a character I purchase to another server?
Yes. It largely depends on the game, but it is possible to transfer characters between servers in games such as Eve Online, EverQuest, Final Fantasy XI, World of Warcraft and others. For world of warcraft and everquest, a character can be transferred right away if the listing says YES under the ...
- Can I transfer the account I purchased?
Yes. If the account is marked transferrable, the character can be transferred server to server, or account to account. Most accounts listed on the site have already been transferred to a new account.
- Do I get the Secret Question Answer with my account purchase? Do I get information such as email, first and last name, registration codes, etc. after I order?
Yes. Upon requesting via email, we provide customers with all the information they require. In order to request this information, the following terms apply New Customers, First Time Order New customers must wait 30 to 90 days after their purchase for security purposes. Old Customers, 2+ Orders I ...
- How long will it take before I receive my account after I order?
Orders can take anywhere between a few minutes to 72 hours to deliver. Most orders are delivered within 60 minutes after your order if our system can verify the information is ready to go, and issue delivery automatically. The entire process comes down to verification. When you place an order, g ...
